Privacy Policy
Your privacy is paramount to us. This comprehensive policy outlines how LeadVerse Marketing Agency collects, uses, protects, and respects your personal information across all our digital platforms and services.
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Our Commitment to Privacy
At LeadVerse Marketing Agency, we are deeply committed to protecting and respecting your privacy. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our team.
We believe that transparency builds trust, and we've designed this policy to be both comprehensive and easy to understand. By using our website and services, you consent to the data practices described in this policy.
Our business success depends on maintaining strong relationships with our clients, and protecting your personal information is fundamental to those relationships. We only collect and use information that helps us deliver exceptional marketing solutions while respecting your privacy preferences.
Quick Privacy Overview
What We Collect
Personal identification details, contact information, website usage analytics, and marketing preferences.
How We Use It
To deliver personalized marketing services, improve our website experience, and maintain client communications.
How We Protect It
Industry-standard encryption, secure data storage, access controls, and regular security audits.
Your Rights
Access, correct, delete, or export your personal data at any time. Opt-out from communications when desired.
Information We Collect
We collect various types of information to provide you with better marketing services and website experiences.
Usage Analytics
- • Pages visited and time spent
- • Browser type and device information
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- • Referring websites and campaigns
Marketing Preferences
- • Newsletter subscription status
- • Communication preferences
- • Content interest categories
- • Service inquiry history
How We Collect Information
Direct Collection
- Contact forms and inquiry submissions
- Service consultation requests
- Client onboarding and project details
Automatic Collection
- Website analytics and tracking
- Cookies and session data
- Device and browser information
How We Use Your Information
We carefully use your personal information to provide exceptional marketing services and improve your overall experience with LeadVerse.
1 Service Delivery
We use your contact and business information to deliver personalized marketing solutions, respond to inquiries, provide consultations, and maintain ongoing client relationships. This includes project communications, deliverable sharing, and strategic planning sessions.
2 Communication & Support
Your information helps us provide timely responses to your questions, send project updates, share relevant industry insights, and maintain effective communication throughout our partnership. We respect your communication preferences and frequency requests.
3 Service Improvement
Anonymous usage data helps us understand how visitors interact with our website, identify popular content areas, optimize user experience, and improve our marketing services. This data never includes personally identifiable information.
4 Marketing Communications
With your consent, we send newsletters, industry updates, case studies, and marketing insights that we believe would be valuable for your business. You can opt-out from these communications at any time using unsubscribe links or by contacting us directly.
5 Legal Compliance
We use your information to comply with legal obligations, protect our rights and interests, prevent fraud or unauthorized access, and ensure our services meet applicable regulations and industry standards.
6 Business Operations
Information may be used for internal business purposes such as quality assurance, team training, service development, and business analytics. We ensure all such uses maintain your privacy and confidentiality.
Information Sharing & Disclosure
We maintain strict policies regarding sharing your personal information and only disclose data when necessary and appropriate.
When We May Share Information
Service Providers
We work with trusted third-party service providers who assist in website operations, email communications, data analytics, and customer support. These providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose information when required by law, court order, or government regulation. We will only provide the minimum information necessary and will notify you when legally permitted to do so.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, user information may be transferred as part of the transaction. We will notify users of any such transfer and ensure continued protection of their data.
Emergency Situations
We may share information to protect the safety and rights of our users, our team, or the public. This includes situations involving fraud prevention, security threats, or imminent danger.
With Your Consent
We may share information for purposes not covered in this policy if you provide explicit consent. You always have the right to withdraw consent at any time.
Aggregated Data
We may share anonymized, aggregated data that cannot identify individual users for research, industry analysis, or business intelligence purposes. This data contains no personally identifiable information.
Information We NEVER Share
Personal Contact Details
We never sell, rent, or share your email addresses, phone numbers, or contact information with third parties for their own marketing purposes.
Business Confidential Data
We protect all business strategies, campaign details, performance data, and client-specific information with the highest level of confidentiality.
Financial Information
All payment processing is handled by secure third-party providers. We never store or access your complete financial information, credit card details, or banking information.
Data Security & Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Our Security Measures
Encryption & Transmission
All data transmission between your device and our servers is protected using industry-standard SSL/TLS encryption. We also encrypt sensitive data at rest using advanced encryption protocols.
Access Controls
We maintain strict access controls with multi-factor authentication, role-based permissions, and regular access reviews. Only authorized personnel with legitimate business needs can access your information.
Security Monitoring
Our systems are continuously monitored for suspicious activity, security threats, and unauthorized access attempts. We use advanced threat detection and prevention technologies.
Data Retention
Client Information
We retain active client information throughout our business relationship and for up to 7 years after project completion for legal and business purposes.
Retention periods comply with industry standards and legal requirements.
Website Analytics
Aggregated usage data is retained for up to 26 months, while detailed analytics logs are kept for 90 days to optimize website performance and user experience.
Personal identifiers are removed from aggregated data.
Communication Records
Email communications and inquiry records are maintained for 3 years after the last interaction, unless longer retention is required by law.
You can request earlier deletion of your communication records.
Secure Data Disposal
When information reaches its retention period or is no longer needed, we securely delete or anonymize it. We use certified data destruction methods that meet industry standards for complete information removal.
Security Incident Response
In the unlikely event of a security incident affecting your personal information, we have established response protocols to immediately assess, contain, and resolve the situation while notifying affected users as required by law.
Immediate Response
Within 1 hour of detection, our security team assesses the incident scope and implements containment measures.
Investigation & Resolution
Within 24 hours, we complete investigation, identify affected users, and implement additional security measures.
User Notification
As legally required, we notify affected users, provide incident details, and offer support resources.
Your Privacy Rights
We believe you should have full control over your personal information. Here are your rights and how to exercise them.
Right to Access
You have the right to request copies of your personal information we hold, including how we use it and who we share it with. We will provide this information in a clear, readable format within 30 days of your request.
How to exercise: Contact us using the information provided below. We may need to verify your identity before providing access.
Right to Correction
You can request correction of any inaccurate or incomplete personal information we maintain. We will promptly update our records and notify any recipients of corrected information.
How to exercise: Send us your correction request with specific details about what needs to be updated.
Right to Deletion
You have the right to request deletion of your personal information, subject to legal requirements and our legitimate business interests. We will honor deletion requests unless legally required to retain the information.
How to exercise: Submit a deletion request specifying which information should be deleted and why.
Right to Portability
You can request that we transfer your personal information to another organization or provide it to you in a machine-readable format. This applies to information you provided directly to us.
How to exercise: Contact us to arrange secure transfer of your information to the specified organization.
Right to Object
You can object to processing of your personal information for direct marketing purposes, and we will immediately stop such processing. For other objections, we will consider your request and respond accordingly.
How to exercise: Use unsubscribe links in communications or contact us to register your objection.
Right to Restrict Processing
You can request that we limit how we use your personal information in certain circumstances. We will comply with such requests unless processing is necessary for legal claims or legitimate interests.
How to exercise: Submit a restriction request specifying the processing activities you want limited.
Exercising Your Rights
To exercise any of your privacy rights, please contact our Data Protection Officer using the information below. We will respond to all legitimate requests within 30 days and may need to verify your identity for security purposes.
Response Timeframes
- Standard requests: 30 days
- Complex requests: 45 days (with notice)
- Urgent requests: 7 days (where possible)
Verification Process
To protect your privacy and prevent unauthorized access, we may need to verify your identity before processing requests. This typically involves confirming details about your account or business relationship.
We will never use verification information for any purpose other than processing your privacy request.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and provide personalized content.
Types of Cookies We Use
1 Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as page navigation, secure access to client areas, and form submissions.
Duration: Session or up to 1 year | Cannot be disabled
2 Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our services and user experience.
Duration: 2 years | Can be disabled
3 Marketing Cookies
These cookies track visitors across websites to display relevant advertisements and measure campaign effectiveness. We only use these with your consent.
Duration: 1 year | Can be disabled
Managing Your Cookie Preferences
Cookie Settings Options
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Accept all cookies (recommended for full functionality)
- Essential cookies only (may limit some features)
- Customize cookie preferences by category
How to Manage Cookies
Third-Party Cookies
Our website may include third-party services such as Google Analytics, social media plugins, or embedded content from other providers. These services may set their own cookies.
We encourage you to review the privacy policies of these third parties to understand their cookie practices.
Cookie Consent & Withdrawal
We respect your choices regarding cookie usage. You can update your preferences at any time by adjusting your browser settings or contacting us directly.
Consent Given
Your consent preferences are stored and respected. You can withdraw consent at any time.
Withdrawal Process
Withdrawing consent is simple - adjust your browser settings or contact us to update preferences.
Immediate Effect
When you withdraw consent, we stop using non-essential cookies within 24 hours.
Contact Information & Privacy Concerns
If you have any questions about this privacy policy, need to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Get in Touch
Our Office
LeadVerse Marketing Agency
SM Megamall, Mandaluyong City
Metro Manila, Philippines
Privacy Request Response
Privacy Concerns & Support
Report Privacy Concerns
If you have concerns about potential privacy violations, data breaches, or unauthorized use of your information, please contact us immediately using the contact details above.
- • Include "Privacy Concern" in subject line
- • Provide detailed description of the concern
- • Include any relevant dates or correspondence
Data Protection Officer
Our Data Protection Officer oversees privacy compliance and can assist with complex privacy requests or concerns. Contact us to be connected with the DPO.
For urgent privacy matters outside business hours, please send an email with "URGENT PRIVACY" in the subject line.
Your Privacy is Our Priority
At LeadVerse Marketing Agency, we are committed to maintaining the highest standards of privacy protection. This privacy policy reflects our dedication to transparency, security, and respect for your personal information.
Transparent Practices
Clear information about data collection, usage, and protection measures.
Advanced Security
Industry-leading security measures to protect your information.
User Control
Full control over your personal information and privacy preferences.
This privacy policy is effective as of December 19, 2024. We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through our website or direct communication.